Brand Ambassador and Customer Service

HIGHLIGHTS

  • Customer Service Achievements: 5 years’ experience and being named “Employee of the Week” in numerous occasions for exceeding store goals;
  • Marketing and Public Relations: 3 years’ experience developing global brands:
  • Rogers Communications (Telecommunications, Mass Media)
  •  Nintendo Co. Ltd. (Electronics, Entertainment)
  • GAP Inc. (Fashion, Retail, Lifestyle)
  • Communication Skills:  Excellent verbal and written communication;
  • Event Management: raised over $5,000 for Sick Kids with school team in non-profit event attended by local celebrities;
  • Website and Social Media Proficiency: strong social media following and manages personal website

 BRAND AMBASSADOR EXPERIENCE

Retail Ambassador Program Rep                                                                    2013 - 2016
Nintendo, Various Locations, Toronto ON

  • Communicate key brand messages to create a positive experience for clients, and manages any complaints and inquiries;
  • Review brand positioning and real estate strategies based on traffic levels and visibility;
  • Collaborate with partnering retailers on product placement in window and product displays;
  • Support management and sales teams with writing reports and suggestions using first-hand knowledge of events to help sales forecasts;
  • Partner with Public Relations team and Retail partners on special in-store events and launches.

 CUSTOMER SERVICE EXPERIENCE

Acting Brand Logistics Expert (Assistant Manager)                                2011 - 2012
GAP Inc., Toronto Eatons Centre, Toronto, ON

  • Train, manage, and lead logistics teams during peak season to exceed store goals;
  • Create and plan marketing and logistics in coordination with visual brand teams to maximize store visuals and create fresh shopping experience;
  • Provide support to staff to ship orders, and trouble shoot and follow up on technical issues;
  • Communicate regularly with employees on customer support, shipping, and delivery schedules;
  • Work closely with fellow team members to build cohesive and mutually respectful environment;
  • Pick and ship inventory.

Brand Experience Associate                                                                            2011– 2014
GAP Inc., Toronto Eatons Centre, Toronto, ON

  • Use strong communication, customer service and oral skills to match customers with brand outfits to help drive sales and surpass weekly goals;
  • Implement logistics and multitasking skills to help store meet scheduled deadlines and efficiency ratings and was promoted to acting manager for leadership qualities;
  • Develop and deliver visual merchandising direction and company standards to maximize visibility of company and products.

EVENT MANAGEMENT

Co-Founder and Logistics Manager                                                                          2013
Velvet Rope Inc., Toronto, ON

  • Plan, develop and coordinate event logistics and communication strategies with co-founders for “Monday Night Foodball” to raise over $5,000 for Sick Kids;
  • Manage team of volunteers to ensure optimal client satisfaction and entertainment, and the effective running of the event;
  • Develop promotional materials and evaluate marketing efforts using Microsoft Excel.

EDUCATION

Sports and Event Marketing, Postgraduate Certificate                        2013
George Brown College, Toronto, ON

Diploma, Media Studies and Public Relations                                         2005 to 2009
University of Guelph-Humber, Toronto, ON, CA

CERTIFICATIONS

Hootsuite Certified                                                                                               2015